Success story · Dr. Mike Silvestri
From Founder Overload to a Practice That Runs on Systems
Founder of a growing chiropractic practice focused on personalized, non-insurance care
Dr. Mike Silvestri
Founder
“Working with True North Development has been a total game changer for my business. Within just a few months, we saw exponential growth, and our profits have followed suit.”
01 · Challenge
As the practice grew, nearly every decision still ran through Dr. Mike Silvestri. Workflows were inconsistent, key processes lived in people’s heads, and onboarding new team members pulled him away from patients and leadership. Growth was starting to feel unsustainable.
02 · What we did
Through ongoing coaching and operational consulting, we documented the practice’s core workflows as SOPs, built a structured onboarding process, and set up accountability and follow-up routines for the team. We also worked with Dr. Mike on delegation and prioritization so he could step back from day-to-day operations.
03 · Results
- Responsibilities shared across the team instead of resting on the founder
- Consistent accountability and follow-up routines
- Stronger patient follow-up and communication
- A clear, repeatable onboarding process for new hires
Your next chapter